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Utility announces new assistance program

July 14, 2022 at 4:00 a.m.
A sign displays the Ameren logo.

Ameren Missouri announced Wednesday it has added $1 million to its Clean Slate fund, a program that helps eligible moderate-income customers clear their past-due balances and start fresh.

Ameren recently announced an even lower payment threshold for Clean Slate to further support customers. Customers are now required to pay just 10 percent of their past-due balance rather than the previous 25 percent participation requirement, and the Clean Slate program will cover the remaining overdue sum.

To be eligible for Clean Slate, customers must meet the following requirements:

• Household income up to 300 percent of the federal poverty level (income chart). For example, customers in a four-person household with income up to $79,500 annually are eligible to apply.

• Must pay 10 percent of the past-due balance.

• Are currently experiencing financial hardship.

• Have an active Ameren Missouri electric account that is past due, on a payment agreement or in need of reconnection.

Customers are encouraged to apply as soon as possible to a community action agency before the balance becomes unmanageable and funds are exhausted.

Those local agencies, spread across Missouri, administer the Clean Slate program and determine eligibility. A full list of administering agencies is available at or by calling Ameren Missouri at (800) 552-7583.

Ameren Missouri has previously pledged more than $5.4 million to the Clean Slate program, including a new fund this year specifically for natural gas customers.

Print Headline: Utility announces new assistance program


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